Europe, Middle East, Africa. Solution and Diagnostic Data Collection. Remove jammed paper from the top of the printer The carriage can become stuck on either side or in the middle of the product. If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. See your browser’s documentation for specific instructions. Follow this checklist to stop these prints:

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HP Officejet Printer – Ea Troubleshooting | HP® Customer Support

The device is compatible with plain and inkjet hagaki from Japan Post h. Printing specifications Black print resolution: Press and hold the Power button. HP recommends emptying the output tray frequently.

Try to print a self-test report after every solution even if the solution appears to resolve the issue. If the page displays in the wrong region or language, click the Region – Language link in the upper right corner of your browser.

Universal power adapter external. Asia Pacific and Oceania. The e609 of the product. HP Download and Install Assistant. Click Settingsand then click Printer Toolbox. How to use the solutions in this document A carriage jam can occur for a number of reasons, such as obstructions in the path of the carriage, a paper jam, or even issues with the product software.


This page requires Javascript. Asia Pacific and Oceania. USB cables are available from any reputable dealer. System requirements The following tables contain the minimum system requirements for supported Windows and Macintosh operating systems. Open the top cover.

HP Customer Support – Software and Driver Downloads

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Doing so can result in incorrectly seated ink cartridges and printing problems. If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting.

This page requires Javascript. On the product control panel, press and hold the Cancel button for 3 seconds, and then release. Clear any jammed e609s Jammed paper can cause the carriage to stall.

Paper path top zone. If the carriage is stuck on the left side of the productmove the carriage to the right side of the product. The list of recommended drivers for your product has not changed since the last time you visited this page. Product has been exchanged: Modify your browser’s settings to allow Javascript to execute. Use a flashlight to look for paper. Select your operating system and versionChange Detected operating system: Because this process uses ink, HP recommends that you do not clean the printhead unnecessarily to avoid wasting ink.


HP Download and Install Assistant makes it easy to download and install your software. Select the desired files and choose ‘Download files’ to start a batch download. Product sold by third party: Select from the products you own.

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